Refund Policy

At GN Pal Specialty Molecules, we strive to provide exceptional API manufacturing services with the highest standards of quality and consistency. We want you to be completely satisfied with your experience, and we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refund

1.1. Refunds may be issued under the following circumstances:

  • If you have made a payment for API manufacturing services, but we are unable to fulfil your order due to unforeseen circumstances or unavailability of materials.
  • If you have been billed incorrectly or overcharged for our services.
  • If there are defects in the API manufactured by GN Pal Specialty Molecules that render them unfit for their intended use, and such defects are verified by our quality control team.

2. Refund Procedure

2.1. To request a refund, you must contact us within [number of days] days of receiving notification of the issue.

2.2. Your refund request must include:

  • Your name and contact information.
  • Details of the payment made, including the amount and transaction reference number.
  • Reason for the refund request, along with any supporting documentation or evidence.

2.3. Once we receive your refund request, we will review it and notify you of the outcome within a reasonable timeframe.

3. Refund Processing

3.1. If your refund request is approved, we will initiate the refund process within [number of days] days of approval.

3.2. Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon.

3.3. Please note that the time it takes for the refund to be credited to your account may vary depending on your financial institution.

4. Non-Refundable Items

4.1. Certain items may not be eligible for a refund, including:
  • Customised API manufacturing orders that have been completed according to your specifications.
  • API products that have been opened, used, or tampered with after delivery.
  • 5. Contact Us

    If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at [contact email or phone number].

    Thank you for choosing GN Pal Specialty Molecules for your API manufacturing needs. We appreciate your trust in our services and strive to ensure your satisfaction at all times.

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